Returns and Warranty
Three Year Warranty
Most of our goods are supplied with a three year warranty from the date of purchase (Exceptions apply). This means that at any point during this period, we will repair or replace it with a brand new or equivalent product. Please note that you must contact customer services first to obtain a RMA number. Exceptions & limitations apply. Click here to read our warranty policy.
Twelve Month Advance Replacement
If a product goes faulty within 12 months of your invoice date we will ship out a replacement for it, at zero value, before we arrange to collect the original item. Please note that you must contact customer services first to obtain a return number. (Exceptions apply).
Thirty Day Money Back Guarantee
If you change your mind about a purchase for any reason, you may return it to us (in its original condition) within 30 days and we will issue a full refund.
We will arrange a collection free of charge for any faulty products within their warranty period that you wish to return.
The Wireless Works can arrange for faulty items, within warranty, to be collected from you free of charge. For more information contact our sales team.
To take advantage of our advance replacement system, you must have a credit account with sufficient credit or a valid credit card. Money will only be taken if the exchanged goods are not returned within a two week period.
Any out of warranty chargeable repairs can also be collected for a charge of £10.00.
All replacement units will be shipped to you free of charge. Please note that you must contact customer services first to obtain a RMA number.
Receipt of Damaged Goods
All shipments made by 3rd party carriers must be inspected on receipt. Any damaged parcels must be signed for as damaged, or refused if this is the case.
If products have allegedly been damaged in transit, please notify us within 24 hours and in writing within 3 days. Any cartons damaged in transit should be mentioned whilst signing for the goods, as this may affect the warranty claim. You should return the products to us in their original packaging including all instructions & accessories. If you do not inform us of the damage within three days of receipt, The Wireless Works may not be held responsible for the replacement or credit of these items. Please note that you must contact customer services first to obtain a RMA number.
The Wireless Works must be notified within 3 days of any delivery discrepancies. All items returned under the 30 day money back guarantee must be in an AS NEW condition; this includes all product packaging, instructions, accessories and discs.
All items returned under the 30 day money back guarantee must be suitably packaged in an outer carton with suitable packing material to protect the goods; The Wireless Works will NOT be responsible for any damage caused by return shipping. If goods are not in an AS NEW condition then either the return will be rejected or the customer will be advised of the cost to return the goods to an as new condition. If the charges are not accepted the goods will be returned to the customer.