Warranty
The warranty offered on most Wireless Works products is 3 years from date of purchase (exceptions apply).
The following products are covered by a one year warranty; GPS location Pendants, Pixie Cam, Internal & External covert camera equipment and System tools
The following products are covered by a Limited warranty of one year from purchase but is void when the products are used; Tools, Batteries, Fixings and fasteners, Warning signs, Connectors, Cable, Brackets, Data protection kits. The warranty covers all faulty material and workmanship, exclusions apply.
Warranty Exclusions
Damage due to misuse, Damage by third party, Damage in transit back to The Wireless Works, Removal or tampering with internal components, High voltage spikes such as lightning strikes, Software function not included in original product, Product function not included in original product, Deliberate damage, Flooding.
12 Month Advance Replacement
We operate 12 month advance replacement or repair / replacement of most products returned under warranty, providing the unit has not been deliberately damaged or misused. Please note that you must contact customer services first to obtain a RMA number. You must have a credit account with sufficient credit or a valid credit card. Money will only be taken if the exchanged goods are not returned.
Most products carry a 1 year advance replacement guarantee, exceptions apply.
The following products are not covered by the advanced replacement warranty Accessories, Tools, Batteries and mains plugs, Warning signs, Connectors, Cable.
Receipt of Damaged Goods
All shipments made by 3rd party carriers must be inspected on receipt. If products appear to have been damaged in transit, please notify us within 24 hours and in writing within 3 days. Any cartons damaged in transit should be mentioned whilst signing for the goods, as this may affect the warranty claim. You should return the products to us in their original packaging including all instructions & accessories. If you do not inform us of the damage within three days of receipt, The Wireless Works may not be held responsible for the replacement or credit of these items. Please note that you must contact customer services first to obtain a RMA number.
Delivery Discrepancies
The Wireless Works must be notified within 3 days of any delivery discrepancies.
Money Back Guarantee
Customer MUST provide the serial number or invoice number for products to be returned under the 30 day money back guarantee.
All items returned under the 30 day money back guarantee must be in an AS NEW condition; this includes but is not limited to scratches or fitting marks, all product packaging, writing, labels or tape on product packaging, instructions, accessories, cables and discs.
All items returned under the 30 day money back guarantee must be suitably packaged in an outer carton with suitable packing material to protect the goods; The Wireless Works will NOT be responsible for any damage caused by return shipping.
The Wireless Works will arrange for goods to be collected if required, a fixed charge of £5.99 will be applied to collections.
Only one attempt to collect will be carried out by The Wireless Works, if the customer fails to have the goods ready for collection at the agreed time then the return of goods will be the responsibility of the customer.
If goods are not in an AS NEW condition then either the return will be rejected or the customer will be advised of the cost to return the goods to an as new condition. If the charges are not accepted the goods will be returned to the customer. This also includes damage in transit.
All items returned under the 30 day money back guarantee MUST be approved within 30 calendar days from the date of purchase and returned to The Wireless Works within 35 calendar days from purchase after this time has expired they cannot be returned for credit.
All 30 day money back guarantee returns must have a RMA number, any returns not having an RMA number will be rejected and returned to the customer.
Any camera with cut cables will be rejected for credit.
The following products are excluded from 30 day money back guarantee, Special items ordered not in The Wireless Works catalogue.
Terms and Conditions
1. Parties
In these conditions of sale “the company” means The Wireless Works Limited, “the purchaser” means any individual, firm, company or corporation placing an order with the company, “order” means the order placed by the purchaser with the company for goods to be supplied by the company and “goods” shall mean all goods whether raw materials, components or finished products covered by the order.
2. Validity of Terms
All orders placed with the company will be exclusively governed by these conditions of sale.
3. Quotations, Offers and Acceptances
a. Quotations are subject to withdrawal or modification at any time, and are only valid for up to 30 days from the date thereof.
b. All costs, estimates, documentation, specifications, drawings and illustrations furnished or issued by the company are copyrighted, remain the company’s property and must not be disclosed to any third party.
c. Orders must be submitted by the purchaser for goods, and are only accepted if confirmed in writing by the company and any order placed by the purchaser shall be deemed to be an offer on the basis that these conditions are acceptable to the purchaser to the exclusion of all other terms and conditions whether expressed in that order, or implied by law. Acceptance of the goods by the purchaser shall be conclusive evidence before any Court of Law or arbitrator that these terms apply.
4. Prices
Prices quoted apply to the quantities and delivery rates as stated and any variation in quantity, specification and rates of delivery may necessitate a price revision. Prices quoted for goods manufactured in countries other than the UK will be subject to adjustment to take account of currency fluctuations and any appropriate adjustment will be recorded on the invoice, on the day of dispatch. All prices are subject to value added tax at the appropriate rate.
5. Payment
a. All goods will be invoiced on dispatch and payment is due within 30 days from the end of the invoiced month. In any case where goods are dispatched in installments, each installment of the goods shall be duly paid for within 30 days of the invoice date as a condition precedent to the purchaser’s right to future delivery.
b. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our agreed terms.
c. The purchaser shall not be entitled to delay, withhold or offset payments due on the grounds that it has a claim or set off against the company.
d. The company reserves the right to require payment before delivery.
e. When making payment to your credit account using a credit card we reserve the right to pass on the charges we incur.
6. Non Acceptance
a. If the purchaser refuses to accept the consignment, the company may, after lapse of an additional 4 week period from such refusal, terminate the contract or claim liquidated damages for non-fulfillment at the rate of 20% of the purchase price, except that the company reserves the right to prove higher or lower damages, as the case may be. The company may also select, after time lapse of such 4 week period, to otherwise dispose of the consignment and to provide for a new shipment to the purchaser with a reasonably extended term of delivery.
b. If delay in shipment is caused or requested by the purchaser, risk will pass on to the purchaser at the date consignment is ready for shipment. From this date on, the company is entitled to invoice the total purchase price; terms of payment begin with the date of invoice. Starting 2 weeks after notification that goods are ready for dispatch, the purchaser will be liable to a storage charge, equivalent to 0.125% of the invoice price for every week or part thereof, but not to exceed a total of 5%.
7. Property Ownership and Risk
a. Title to all goods delivered by the company remains with the company, until full payment of the agreed purchase price for those particular goods by the purchaser to the company. The company reserves the right to repossess the goods in event of default or delay in full payment howsoever arising and the purchaser hereby grants the company the irrevocable license to enter upon any premises of the purchaser for the purpose of doing so.
b. The purchaser is licensed by the company to use or to agree to sell the goods delivered to the purchaser subject to the express condition that the entire proceeds of any sale are held in trust for the company and are not mixed with other moneys or paid into an overdrawn bank account and shall at all times be identifiable as the company’s money.
c. Until title to the goods passes, the goods shall be held by the purchaser as mere bailee and in a fiduciary capacity for the company and the following provisions shall apply:-
i) The goods shall, subject to clause 7.b be kept separate and distinct from all other property of the purchaser and of third parties and in good and substantial repair and condition and be stored in such a way as to be clearly identifiable as belonging to the company.
ii) The company may at any time revoke the power of sale and use contained in clause 7.b by notice to the purchaser if the purchaser is in default for longer than 14 days in the payment of any sum whatsoever due to the company (whether in respect of the goods or any other goods supplied at any time by it to the purchaser) or if the company has bona fide doubts as to the solvency of the purchaser.
iii) The purchaser’s power of sale and use contained in clause 7.b shall automatically cease if the purchaser has a petition presented for its winding-up or passes a resolution for voluntary winding-up otherwise than for the purpose of a bona fide amalgamation or reconstruction or compounds with its creditors or has a receiver appointed of all or any part of its assets or becomes bankrupt or insolvent or enters into any arrangements with the creditors or takes or suffers any similar action in consequence of debts or carries out or undergoes any analogous act or proceedings under foreign law.
d. The risk in the goods shall pass to the purchaser upon delivery and the company shall, notwithstanding the property in the goods is retained by the company, have no responsibility in respect of the goods thereafter. Accordingly the purchaser shall be responsible for insuring the goods for not less than their purchase price.
8. Delivery
Delivery dates quotes are the company’s best estimate for delivery and whilst every effort will be made to keep to quoted delivery dates the company shall be under no liability whatsoever if for any reason delivery is delayed.
9. Cancellation
Any order placed and accepted by the company may be cancelled only with the consent and on such terms at the company may determine.
10. CIF
Where goods are sold CIF unless otherwise stated the company will effect marine insurance, obtain any necessary export license and pay dues and taxes incurred in respect of the export of the goods up to the time of their loading. It shall be the responsibility of the purchaser to obtain any necessary import license.
11. Import Duty
Where goods are imported by the company for resale to the purchaser the company may require the purchaser to pay the import duty element of the purchase price in advance to enable the goods to be released from HM Customs & Excise.
12. Damage and Loss in Transit
a. Claims for damages and shortages must be notified in writing to the carriers and the company within 3 days of date of delivery.
b. Non-delivery of the whole consignment must be notified within 7 days of the date of dispatch as shown on the invoice/advice note.
c. The company will not entertain claims unless the purchaser complies with the provisions of this condition.
13. Warranty
a. The standard warranty terms of the company are that it will modify or, at its option, replace free of charge any goods found by the company to be defective by reason of bad materials or workmanship for a period of 36 months (excludes Netvue & Vision-Tek products) from the original date of invoice or shipment, whichever is the soonest subject to the faulty equipment being returned carriage paid to the company’s head office.
b. The warranty does not cover fair wear and tear, the consequences of carelessness or incompetence of those handling or operating the goods or the performance of the goods other than under the conditions for which they were designed.
c. The aforesaid warranty provisions shall so far as is permitted by law, be in lieu of any other warranty condition, expressed or implied, statutory or otherwise and in no event shall the company be liable for the purchaser’s loss of profits, increased cost of working or any like consequential loss.
d. No representation or warranty is given as to the suitability or fitness of the goods for any particular purpose and the purchaser shall satisfy himself in this respect and shall be totally responsible therefore.
14. Force Majeure
The company shall be relieved of obligations arising under this contract wherever occurring and to the extent that the fulfillment of such obligations is prevented, frustrated, impeded or delayed directly or indirectly as a consequence of Force Majeure, which term shall include acts of God, fire, theft, riot, declared or undeclared war, embargo, strikes, reductions in or unavailability of power at manufacturing plant, breakdown of plant, or machinery or shortage or unavailability of raw materials from normal sources or routes of supply, action of any Government council or other duly constituted authority and other occurrence similar in nature to those specified beyond the reasonable control of the company.
15. Termination and Suspension
The company reserves the right to terminate the contract or cancel any order received or suspend delivery of any goods:
a. If compelled to do so by reason of Force Majeure as above defined; or
b. In the event of the failure by the purchaser to comply with any of its obligations under this contract; or
c. If the company is reasonably of the opinion that the purchaser is not in a position to meet its commitments to the company or (being a limited company) goes into liquidation other than voluntary liquidation for the purposes of amalgamation or reconstruction only or has a receiver appointed of its undertaking, assets or a substantial point thereof or an application is made to the court for an administrator to be appointed. Any such suspension of delivery or termination of the contracts by the company shall be without prejudice to any other rights which the company may have against the purchaser. If any of the events referred to in this condition occur the company’s right to repossession of the goods shall arise forthwith on such occurrence.
16. Proper Law
English Law shall be applicable and the purchaser shall submit to the jurisdiction of the English Courts.